Onsite Training
On-site Training is the core of our business. On-site Training brings the Center for Quality of Management’s practical, comprehensive workshops to your facility. CQM will deliver any of our current workshops at your site, taught by our instructors who have years of hands-on experience implementing what they teach. Workshops can also be customized to meet your specific needs.
To review course outlines, click on the links below. If you cannot find what you are looking for, please contact us about curriculum development.
Choose from a variety of different Topics:
COURSE NAME |
BRIEF DESCRIPTION |
STANDARD # DAYS |
|---|---|---|
The 7-Step Problem Solving Method is a powerful yet simple tool for eliminating undesirable costs, defects and delays. Using a systematic approach based on Plan, Do, Check, Act, the method helps to find the root cause of problems and make improvements. A great tool for use by everyone in the organization. |
1 day |
|
Successful project leaders deliver results on-time and on-budget. The 9-Step Method helps you to select the right scope, plan for avoiding roadblocks, and get the resources you need to be successful. The method teaches basic project planning based on Plan, Do, Check, Act (this course does not use the Project Management Memory Jogger language or PMP language). |
2 days |
|
Concept Engineering addresses a fundamental challenge faced by executives across industries: how to cost effectively develop product and service concepts that will delight customers. CE is a customer-centered process for clarifying the fuzzy front-end of the product development process that precedes detailed design and implementation.
This course includes Voice of Customer and Language Processing as well as other tools |
3 days |
|
CQM Enterprise Model Workshop (Making Organizational Changes that Work) |
Breakthrough performance levels are attainable when the enterprise works as an integrated system. The Enterprise Model creates a clear framework for managers to first consider cross-functional processes that drive a company’s success, and then build functional competency. Somewhat similar to Hoshin, this is a powerful tool to help a company align from top to bottom while delivering value to the customer. |
2 days |
This no-nonsense workshop is designed to lead executive teams from the development of market-inspired strategies through their deployment into an organization with best in class processes and skills. This newer version of the Four Revolutions course builds on basic problem solving skills and then follows a Strategic Planning & Alignment framework to deliver superior results.
Includes Abbreviated Versions of the Following:
|
5-6 days
|
|
Successfully managing the implementation of a performance improvement program is a major challenge for many executive teams. In this highly interactive course, participants use case studies, exercises and on-the-job assignments to learn how to lead and drive improvement throughout the organization.
Includes Abbreviated Versions of the Following: Language Processing
|
6 days
|
|
In a complex world, business managers must be skilled in understanding, analyzing and using language data to make decisions, gain insights and generate new ideas. Developed by Professor Shoji Shiba of MIT and Japan’s Tsukuba University, this class offers a tried and true method for organizing qualitative data and transforming it into useful, actionable insights. LP includes problem solving principles taught by internationally recognized behaviorists, linguists and quality management thought leaders. |
2 days |
|
This class helps managers understand how to build trust and collaboration to improve project success. Helps those without direct authority to better initiate projects, collaborate and lead successes. Includes Language Processing and Making and Keeping Commitments. |
2 days |
|
CQM Making and Keeping Commitments (Conversations for Action) |
This one-day course is designed to help people apply the Plan, Do, Check, Act cycle to personal commitment processes to decrease problems and improve personal productivity. This soft skills course focuses on the human interactions, building shared concerns, and how assignments and requirements are communicated and negotiated within an organization. |
1 day |
Developed at Bose Corporation, this one-day session is designed to give participants a conceptual and pragmatic understanding of how to improve processes. This course covers basic process mapping, with attention to the supplier, process, customer chain. Participants will answer: Who are my customers? What are their needs? How can I improve key processes to better meet customer needs? |
1 day |
|
The SCORE method helps teams rapidly but thoroughly size up opportunities and pick out the winners from the losers. This structured approach makes the evaluation process transparent. It provides tools to help a company evaluate whether to pursue a potential opportunity (such as launching a new product/service, or acquiring or merging with another company) |
2-3 days |
|
The cornerstone of any initiative is the team itself. The team sponsor and facilitator play important roles in helping the team stay on track. In this class you will learn to recognize the characteristics of and differences between a high-performance team and a dysfunctional team. Differentiate team roles and how each can work effectively, charter and support a team, diagnose and coach a team’s performance |
2 days |
|
Not a customer survey, but an in-person and in-depth defined process for gathering and understanding latent customer requirements. The Voice of the Customer method builds insight and foresight into a company to better understand customers and deliver products and services that meet their needs in a way that outperforms the competition. |
2 days |
ADDITIONAL ONSITE OFFERINGS FROM GOAL/QPC |
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